Security is the most important portion of customer service for any business conducting commerce on the Internet today. At Express Karaoke, we take the issue very seriously. Our commerce application is built on Microsoft's Internet Information Server for Windows NT 4.0.Provided you are using an SSL-enabled (Secure Socket Layering) browser such as Netscape's Navigator or Microsoft's Internet Explorer, you'll be able to conduct end-to-end encrypted transactions without fear of an intermediary obtaining your credit card information. If you'd like to learn more about how this technology works, check out Netscape's "On Internet Security".

What if I don't have a secure browser?
No problem! You can download a free copy of Microsoft Internet Explorer or Netscape Navigator.

I think my browser supports SSL Security but I'm not sure.
We've got you covered. Our Secure Server will perform a "browser detect". This just means that it will determine if you are able to conduct end-to-end encrypted transactions. If not, we'll serve you with a special order form that notifies you that your browser cannot conduct a secure order. Then you can choose option A or B from below.

My browser is not secure and my Online Service won't let me use any other browser.
You've got two choices here and they're both easy!

A. Fax it! Simply complete the order form including your credit card information. Then, print it and fax it! You'll find the fax number on the order form.

B. Choose the 'callme' option and type your phone number into the 'voice' input field, fill the rest of the information (i.e. your name, address, city,state,zip country and the titles you are looking to purchase) and click on the "Submit Order" button. We'll call you to collect your confidential information.

Is there a down-side to security?
If you've previously visited a site using encryption, you might have noticed a drop in speed on that server. This is due in large part to the encryption and decryption that is taking place for every packet of information sent or received. At eXpressKaraoke, we've kept this performance drain to a minimum by securing only the order form. We didn't create encrypted privacy for any other part of the site because there simply wasn't a need to.